Terms and Conditions

Last Updated: 31 May 2026

These Terms and Conditions ("Terms") govern your access to and use of the website https://marsyashisha.sale/ (the "Website"), operated by:

PT MARSYA HOOKAH BALI
Registered Address: Jl. Sri Rama No.90, Desa/Kelurahan Legian, Kec. Kuta, Kab. Badung, Bali, 80361
Registration Number: 0904260128867

Throughout these Terms, "Company", "we", "us", and "our" refer to PT MARSYA HOOKAH BALI. By accessing or using the Website, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old, or the legal age required in your jurisdiction to purchase and use tobacco-related products, to access or purchase products from the Website. By placing an order, you confirm that you meet all applicable legal age requirements.

2. Products

We offer shisha, hookah, accessories, replacement parts, and related products. All product descriptions, images, specifications, and prices are provided for informational purposes and may be updated at any time without prior notice. We reserve the right to discontinue any product at any time.

3. Orders

All orders are subject to acceptance and availability.

We reserve the right to:

• Refuse any order
• Limit quantities purchased
• Cancel orders suspected of fraud or unauthorized activity
• Request additional verification before processing an order

An order confirmation does not constitute acceptance of the order.

4. Pricing and Payment

All prices displayed on the Website are shown in the applicable currency and may be changed without notice. Customers are responsible for any applicable taxes, customs duties, import fees, and government charges. Payment must be completed before shipment.

5. Shipping and Delivery

Delivery times are estimates only and are not guaranteed.

The Company shall not be liable for delays caused by:

• Customs inspections
• Courier services
• Force majeure events
• Government restrictions
• Circumstances beyond our reasonable control

Risk of loss and ownership transfer to the Customer upon delivery.

6. Returns and Refunds

Returns and refunds are governed by our Refund and Return Policy, which forms an integral part of these Terms. By using the Website, you agree to the Refund and Return Policy.

7. Customer Responsibilities

Customers agree:

• To provide accurate information
• Not to use the Website unlawfully
• Not to interfere with Website operations
• Not to attempt unauthorized access to systems or data

Customers are solely responsible for compliance with local laws regarding the purchase, importation, possession, and use of products purchased from the Website.

8. Intellectual Property

All Website content, including logos, images, product descriptions, graphics, designs, text, and software,

is the property of the Company or its licensors and is protected by applicable intellectual property laws. No content may be copied, reproduced, distributed, or used without prior written permission.

9. Disclaimer of Warranties

The Website and all products are provided on an "AS IS" and "AS AVAILABLE" basis. To the maximum extent permitted by law, the Company disclaims all warranties, including:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy or completeness of information

10. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for indirect damages, consequential damages, lost profits, business interruption, or loss of data. The Company's total liability shall not exceed the amount paid by the Customer for the relevant order.

11. Indemnification

The Customer agrees to indemnify and hold harmless the Company, its directors, employees, affiliates, and agents from any claims, damages, liabilities, or expenses arising from:

• Violation of these Terms
• Misuse of products
• Violation of applicable laws

12. Age-Restricted Products

Certain products sold through the Website may be intended for adult use only. The Company does not knowingly sell age-restricted products to minors. Customers are responsible for ensuring compliance with all local laws and regulations regarding such products.

13. Force Majeure

The Company shall not be liable for failure or delay in performance resulting from events beyond its reasonable control, including:

• Natural disasters
• Government actions
• War
• Civil unrest
• Pandemics
• Transportation disruptions
• Internet or telecommunications failures

14. Privacy

Use of the Website is also governed by our Privacy Policy. By using the Website, you consent to the collection and processing of personal data as described in the Privacy Policy.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Indonesia. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of Indonesia.

16. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

17. Amendments

The Company reserves the right to modify these Terms at any time. Updated versions become effective immediately upon publication on the Website.

18. Contact Information

For questions regarding these Terms, Customers may contact the Company through the contact methods provided on the Website.